FAQ

A deep clean is for first-time customers who need a little more elbow grease, if it has not been cleaned in the last 30 days or longer, it’s best to get a deep clean.

Our move in/move out cleanings will prepare a home for a new tenant. It’s deep clean that includes cleaning inside cabinets and drawers, fixtures, inside the fridge, all baseboards, blinds etc.

About 1 hour per room, the time we specify is an estimation as timing will vary. We clean until we are satisfied that your home looks great! Recurring cleanings will usually take less time.

We price our cleaning based on the fact that the number of bedrooms in a home directly relate to the size of a homes kitchen and living area. Any rooms such as offices that were a bedroom before should be counted as bedrooms.Bonus rooms and extra living areas should be included in the extras you can choose.

For one time services or move cleaning, you must be there to meet the team. If you’re a frequent client, we can provide lock boxes for a deposit of $50 (refundable) which can be placed on your property with a code provided to you. You would then simply place your key inside on the day of cleaning and remove it when you get home.

The cleaner / team will arrive within a one hour arrival window (+/- 30 min) relative to the scheduled appointment time to allow for factors beyond our control such as traffic conditions, lockouts, customers adding services or cancellations.
Leaving a key in a lock box on the day of your appointment is the easiest way to provide Lucy’s Cleaning Service Team access to your home if you cannot be there.

Should you wish to cancel or skip any scheduled cleaning appointment, please provide Lucy’s Cleaning Service with a minimum of two business days (48 hours) notice prior to your scheduled appointment. If we do not receive adequate notice the following cancellation fee will apply:

• Cancellations with less than one business day (24 hours) will be charged 100% of your scheduled service

We respect your privacy. While the nature of our business requires us to obtain personal information from you, we will never knowingly sell, rent, loan or provide your information to any third party (except the financial institution that processes your payment or agencies to help us collect past due accounts) without your specific consent.

We accept the following forms of payment:
MasterCard, VISA, AMEX Stripe. Upon completion of service, we can simply charge the card you entered and you will get an email receipt instantly. No hassles.

If you are not 100% satisfied with the quality of cleaning of any of the serviced areas, please contact us within 24 hours of your clean. We will re-visit your home at no extra charge. However, due to the subjective nature of the cleaning industry, we do not offer refunds to customers.