Terms of Service

LUCY’S CLEANING SERVICE / LCS

GENERAL TERMS, CONDITIONS AND LIMITATIONS OF SERVICE – PLEASE READ

Last Updated: June 5, 2019

SERVICE AREA
Please check the “I am more than 20km away from T2Y 4T4” if you are indeed that far away. A small additional charge will be applied for additional travel time and fuel cost.
ARRIVAL TIME
The cleaning technician aims arrive within a one-hour arrival window (+/- 60 min) relative to the scheduled appointment time to allow for factors beyond our control such as traffic conditions, lockouts, customers adding services or cancellations.
CANCELLATIONS
Should you wish to cancel any scheduled cleaning appointment, please provide Lucy’s Cleaning Service with a minimum of two business days (48 hours) notice prior to your scheduled appointment. Cancellations with less than one business day (24 hours) will be charged 100% of your scheduled service to the credit card provided over the phone when booking this appointment.
WORKMANSHIP
Our workmanship is guaranteed.
We pre-spray heavy traffic areas and treat spots and stains individually using professional ecologically responsible methods. Our IICRC trained technicians are supplied with the best equipment to take care of specialized cleaning needs.
VACUUMING
For best result, please ensure your carpet is vacuumed prior to the technician’s arrival.
STAIN REMOVAL
We will do our best to remove stains however we cannot guarantee success. We can attempt to remove Stains that are not removed by steam cleaning at an additional cost.
EXCESS SPOT REMOVAL
If your carpet contains many stains an additional cleaning charge may apply. Our technician will discuss this with you before commencing work.
PETS
We love our clients’ pets! But for their own safety and the safety of our cleaners, please put your pets in a pet carrier or secure area of the home or garage. We will not be responsible for run away or accidentally locked in pets.
FURNITURE MOVING
Furniture moves need to be assessed for size and weight and additional charges may apply. We will gladly move some furniture for you with notice so we can ensure we have the proper equipment and manpower necessary to ensure our Employee’s safety. Please advise of furniture that requires movement in advance.
PRIVACY
We respect your privacy. While the nature of our business requires us to obtain personal information from you, we will never knowingly sell, rent, loan or provide your information to any third party (except the financial institution that processes your payment or agencies to help us collect past due accounts) without your specific consent.
BREAKAGE & LOSS
Lucy’s Cleaning Service is Surety bonded, carries WCB coverage and insurance. Our insurance policy provides a Comprehensive General Liability limit of $5,000,000.
REFUNDS & GUARANTEES
If you are not 100% satisfied with the quality of cleaning of any of the serviced areas, please contact us within 24 hours of your clean. A cleaning technician will re-visit your home or office at no extra charge. However, due to the subjective nature of the cleaning industry, we do not offer refunds to customers.